Troubleshooting FAQ

Printer shows Ready but doesn’t print — what to check first?

1. Confirm the correct printer is selected in the app.
2. Run a test print from Windows (or the app if available) to rule out driver/paper issues.
3. Check paper size and default layout in Windows printer settings.
4. Ensure the print queue is not stuck or paused.

See Printer Issues for full steps.

Camera not detected — what to check first?

1. USB: Ensure the camera is plugged in and recognized in Windows (Device Manager).
2. Other apps: Close any other app that might be using the camera exclusively.
3. Restart: Restart the app; if needed, restart the PC.
4. Before launch: Connect the camera before starting the Photobooth App.

See Camera Issues for full steps.

Internet issues — how to confirm it’s network vs Dreambooth?

1. Other sites/apps: Test browsing or another app that uses the internet on the same PC/network.
2. Login/sync: If you can’t log in or the project won’t load, it’s often network or firewall; try another network (e.g. mobile hotspot) to compare.
3. Upload pending: If sessions stay “pending,” check that the app can reach the Dreambooth servers (no firewall blocking outbound HTTPS).

See Network Issues.

Sessions saved but not uploaded — what happens?

Sessions are stored locally when offline or when upload fails. When the app is back online, it will retry uploading. If uploads stay pending, check network and see Network Issues. Data may remain on the device until upload succeeds (depending on app behavior and retention).

Where can I find logs / diagnostics?

Log and diagnostic locations depend on the app version and platform. Check the Photobooth App installation folder or settings for a “Logs” or “Diagnostics” option, and the dashboard (e.g. device or account section) for any centralized diagnostics. Your support or docs may list the exact paths.