Network Issues

Use this page when the app can’t log in or load the project, uploads are pending or stuck, or you need to confirm whether the issue is network or Dreambooth.

Can’t log in / can’t load project

Connectivity: Ensure the device has internet (Wi-Fi or Ethernet). Test in a browser if possible.
Firewall: Allow the Dreambooth app through Windows Firewall (or corporate firewall if applicable).
Retry: Sync may retry automatically; wait and check again, or restart the app.
Dashboard: Confirm the project and account are correct and that the service is not in maintenance.

Upload pending / stuck

Network quality: Use a stable connection; prefer wired Ethernet for the photobooth PC.
Bandwidth: Avoid heavy use on the same network during uploads.
Don’t close mid-upload: Let the app finish; closing the app during upload can leave sessions pending. When back online, the app may retry.
If uploads keep failing, see Offline expectations below and consider a mobile hotspot for testing (use a stable connection; avoid switching networks during a session).

How to test if it’s ISP vs local network

Same PC: Open a browser and load a few websites. If browsing works but the app can’t sync, try allowing the app in the firewall or try another network (e.g. mobile hotspot) to compare.
Other devices: If other devices on the same Wi-Fi work but the booth PC doesn’t, the issue is likely with the PC (firewall, driver, or Wi-Fi adapter).
Hotspot test: Connect the booth PC to a phone’s mobile hotspot. If the app syncs and uploads over the hotspot, the problem is likely your local network or ISP to the booth.

Offline expectations (what still works, what won’t)

Without internet: The app may not log in, load the latest project, or upload sessions. Limited offline use may be possible after an initial sync (cached project); behavior depends on your plan. See FAQ: Can I run without internet?.
Sessions saved but not uploaded: When the app is back online, it will retry uploading. Data may remain on the device until upload succeeds. Check Gallery or Transactions after connectivity is restored.

Session not found

Usually means the app could not reach the server to create or validate the session (network or server issue).
Check network and sync (see above). If the guest already paid, check Transactions in the dashboard and consider a rerun or refund per your policy.

Expected result

Sync and uploads complete. For offline use and hotspot tips, see FAQ.