Printer Issues

Use this page when the printer is not detected, won’t print, uses the wrong paper size, or has slow or stuck prints.

Printer not detected

Check connections: USB cable firmly connected; printer powered on.
Windows: In Settings or Device Manager, confirm the printer appears and has no warning.
Driver: Install or reinstall the manufacturer’s driver; set as default if required by the app.
Restart: Restart the printer and PC, then open the app again.

Printer detected but won’t print

Run a test print from Windows (Settings → Printers → your printer) to rule out driver or queue issues.
Confirm the correct printer is selected in the app.
Check that the print queue is not paused or stuck; clear failed jobs if needed.
Windows printer settings that matter: default printer, paper size, and layout (orientation, scaling).

Wrong paper size / wrong layout

In Windows printer preferences (or the printer’s own settings), set the correct paper size to match the physical paper.
Ensure the project frame/layout in the dashboard matches the paper size (e.g. 4x6, 2x6).
If the app has a print settings screen, verify paper size there.

Slow prints / stuck queue

Queue: Open Windows print queue and cancel stuck or failed jobs; then retry from the app.
Network printers: If using a network printer, ensure the connection is stable; local USB is often more reliable for booth use.
Driver: Update or reinstall the driver; avoid generic “Microsoft Print to PDF” or unsupported drivers for photo output.

Windows printer settings that matter

Default printer — The app usually uses the default Windows printer; set the correct one as default.
Paper size — Must match the paper in the tray and the project’s output size.
Quality / paper type — Use photo quality and correct paper type (glossy, matte) for best output.

Driver reset

In Windows, remove the printer from Devices and Printers (or Settings).
Unplug the printer, then reinstall the driver and add the printer again.
Set default and test from Windows (e.g. print a test page) before using the app.

Expected result

Printer is detected, paper size is correct, and output quality is acceptable. For cables and power best practices, see Booth Readiness.