Camera Issues

Use this page when the camera is not detected, preview works but capture fails, or you need to disconnect/reconnect safely.

Camera not detected

Connections: Ensure the USB cable is firmly connected and the camera is on (if it has a power switch).
Windows: In Device Manager or Settings, confirm the camera appears under Cameras or Imaging devices.
Other apps: Close other apps that might be using the camera (e.g. other conferencing or capture software).
Restart: Unplug the camera, restart the PC if needed, plug back in, then launch the app. Connect the camera before starting the app.

Timing: Wait for the preview to stabilize before capturing; some cameras need a moment after opening.
Permissions: Ensure the app has camera permission in Windows (Settings → Privacy → Camera).
Driver: Update or reinstall the camera driver; try another USB port.
If the error persists, close the app and reconnect the camera, then try again.

If the camera disconnects mid-session, the app may show an error or retry. Unplug and replug the camera, then retry from the camera step or restart the session as allowed by the project.
Before closing the app: Prefer finishing or cancelling the session in the app so the camera is released cleanly.

Exclusive access — Only one app can use the camera at a time. Close other camera-using apps (Zoom, Teams, other capture software).
Power saving — Some USB ports or Windows power settings may turn off the camera; use a powered port and disable USB selective suspend if needed.
Camera “busy” — If the app was closed abruptly, wait a few seconds and reopen, or restart the PC to release the camera.

The camera is detected and the app can show preview and capture. See Device requirements for compatibility.