Voucher

Vouchers allow guests to redeem a session (or get a discount) at checkout. You configure them in Dashboard → Voucher. The page has two tabs: Cash vouchers and Discount vouchers; availability depends on your subscription (package) type.

Voucher Basics (What It Changes at Checkout)

• Cash voucher — Guest enters a code or scans a QR; the session is free (or covered by the voucher value).
• Discount voucher — Guest enters a code; the price is reduced by a fixed amount or percentage.

Ensure the project flow is configured to accept vouchers at the payment step so guests can enter a code or use a cash voucher.

Create/Manage Vouchers

1. Go to Dashboard → Voucher.
2. Choose the Cash or Discount tab (if available for your plan).
3. Cash: Create, edit, delete; generate multiple at once; upload Excel to bulk create/update; set project scope, validity, usage limits; email voucher (e.g. QR) to a recipient.
4. Discount: Create, edit, delete; set code, value (fixed or percentage), validity, usage limits, minimum (and optional maximum) purchase, project scope.
5. List is paginated and sortable. Use the list to manage existing vouchers.

Team Access (Creating Vouchers for Another Account)

A collaborator can create vouchers on behalf of the account that invited them, so a partner running one of your booths can issue vouchers without being handed the master login.

How to grant it (account owner): go to Dashboard → Access, open the collaborator's permissions, and tick the Vouchers row. View, Edit, Create, and Delete are separate — grant only what that partner needs. Vouchers are off by default for every collaborator, including existing ones.

How to use it (collaborator): open Dashboard → Voucher. When you have voucher access to another account, an account selector appears above the tabs. Pick the account, then create the voucher as usual.

Behaviour worth knowing:

• The voucher belongs to the account you selected, not to you. That is what makes it redeemable at that account's booths.
• You must pick specific projects. The "All projects" option is not available in this mode, because it would cover projects outside the access you were granted.
• The plan that matters is the owning account's. Discount vouchers depend on that account being on Professional, Enterprise, or Pro Trial — your own plan is not consulted.
• You only see vouchers on projects you were granted. The account's other vouchers, and its account-wide vouchers, stay hidden.
• Excel import and export stay on your own account. Import replaces the whole voucher table for a type, so it is not available when managing someone else's account.
• Revoking access does not delete anything. Vouchers created this way remain with the owning account and keep working.

Rules and Limitations

• Package gating — Cash vouchers are available on Free, Starter, Professional, Enterprise, and Pro Trial. Discount vouchers on Professional, Enterprise, and Pro Trial. If your plan does not include one type, that tab may show an upgrade prompt.
• Project scope — Vouchers can be limited to specific projects.
• Validity and usage limits — Set expiry and max uses per voucher or per code.
• Usage appears in Transactions.

Operator Usage (Link to Daily Ops)

Operators do not create vouchers; they may need to skip payment for a guest (e.g. comp or staff). Use the app’s skip-payment action at checkout; see Customer Handling. For reprints and upload checks, see Daily Operations.